top of page

SHIPPING & RETURNS

Shipping Policy

 

All orders are processed Monday - Friday.

Orders placed over the weekend are processed the following Monday.

 

Most orders will ship out within 3-7 business days of ordering. Your order will be shipped Standard Service. Once shipped, orders are generally received within 7 business days. We do not ship on Saturdays, Sundays, or holidays. You will receive a tracking number via email once your order has shipped.

 

At SANTi Clothing, we do our best to ensure that your order is delivered on time. We are not held responsible for conditions beyond our control. This includes severe weather, carrier delivery interruptions, etc. Depending on the total weight of items ordered, the standard shipping charge is $4.00 and up depending on the total weight of items.

 SANTi Clothing is not held responsible for packages once they have been shipped.

SHIPPING IS NOW INTERNATIONAL.

 For inquiries regarding an order, please include your order number and the date your order was placed.

Return & Exchange Policy

We strive to make sure you are completely satisfied with your purchase and your experience with SANTICLOTHING.COM. 

 

Depending on the reason for the return and the condition of the product, there may be several options available to you.

* In order to process a valid return, ALL ITEMS MUST HAVE THE ORIGINAL TAGS ATTACHED AND BE UNWORN AND UNWASHED.


• You will be responsible for paying postage on any returns or exchanges.

 

• NO REFUNDS. EXCHANGES ONLY. NO EXCEPTIONS.
 

• You will have 7 days from delivery of your package to file a return claim with customer service. 

 

• If a product you receive is not what you ordered, we can send a replacement. We will provide a prepaid return label for our customers to retrieve the item. 

 

• If the item you’d like to return was shipped to you and in your possession more than 7 days ago, or the item is no longer for available for sale, we cannot accept the return or issue a refund for any reason.

 

• If the item was purchased at an event, expo or any other special event, we do not accept any returns or exchanges.

 

• If the item was purchased at one of our retailers, please take the product back to the retailer for a return or exchange.

 

• Sale items (Sale Tab/Collection), are not eligible for returns or exchanges, unless reason is for defective items.

 

• Purchases made with Black Friday and Cyber Monday discounts will not be eligible for returns, unless reason is defective. We will allow size exchanges only.

 

•  Sale prices and discount codes are only valid during the time of the sale.  Sale prices will not be applied to any orders placed before or after the time of sale. This applies to Black Friday and Cyber Monday deals, and any other sale that includes promo codes. There will be no refunding of the difference in price if you purchased an item before the sales started.

 

 

 

*Additional limitations may apply.

To begin processing any type of return, please contact our Customer Service team and provide your name, the order number, and the reason for returning the product.

You can contact us by emailing info@santiclothing.com, or by submitting a return request below. Once we have received the product and the return has been processed by our warehouse, we can issue the exchange to your account.

 

                                                                      SANTi CLOTHING

 

  ***We want to get this taken care of for you as soon as possible so you can enjoy the products that you ordered from us. We ask that you please be patient with us as we are handling return requests and processing your return/exchange. Once packages are delivered at our warehouse, it can take up to 3 business days to begin processing (depending on the current volume). Please feel free to reach out to us if you have any questions regarding your return.***

Returns Request Form

Thanks for submitting! We will get back to you shortly!

bottom of page